Terms & Conditions

Terms & Conditions of ALM Design Limited

  1. Definition
    1. Customer, buyer, you: person(s) details set out on the quotation, order confirmation, invoice.
    2. Goods, items, products: items ordered as set out on the quotation, order confirmation, invoice.
    3. The Company, we, us: refers to ALM Design Limited.
    4. Working days: Monday to Friday excluding public holidays.
  2.  Conditions
    1. All orders are subject to the terms and conditions set out below.
    2. All statuary rights are unaffected.
    3. Any variation to these conditions (including any special terms and conditions agreed) shall be inapplicable unless agreed in writing by us.
  3. Price and payment
    1. Price of goods as stated on the quotation, order confirmation, invoice.
    2. Delivery charges maybe applicable to each order and are dependent on the delivery location.
    3. Payments can be made by BACS to ALM Design Limited.
    4. Once payment is received we will begin to process the order.
    5. Any payment default can result in a delay of delivery and may cause additional charges for storage, payment interest, etc. We reserve the right to request interest for any payment default at 5% above nominal interest rate. The fee must be paid prior to delivery.
    6. You are not entitled to offset any counterclaims against ALM Design and does not have the right to withhold any of the purchase sums by reason of counterclaims of any kind.
    7. All goods remain the property of ALM Design Limited until paid for in full.
  4.  Orders
    1. The customer is responsible for ensuring all details are correct once receiving the order confirmation including all measurements.
    2. An order has not been accepted until we received payment or as agreed otherwise.
    3. An order, once confirmed by an order confirmation, is legally binding.
    4. Your payment, according to the terms agreed, is your recognition of the order without any further confirmation or signature.
    5. We have the right to refuse any order without explanation.
  5.  Delivery
    1. All goods will be delivered to the address detailed on the order confirmation unless other written arrangements have been made.
    2. Delivery time will depend on the goods ordered and is mentioned on the order confirmation.
    3. Delivery dates are approximate, as we cannot accept liability for delays occurring beyond our control.
    4. The risk of loss or damage passes to the customer upon delivery of the goods. For goods installed by us the risk passes on after the work is completed.
    5. We reserve the right to request any subsequent delivery and storage cost if the order is returned to us due to a failed delivery. The fee must be paid prior to reattempt of delivery. We will be under no contractual obligation to reattempt delivery until such time as the fee has been paid in full.
    6. We undertake to use our best endeavours to adhere to any delivery period quoted, but time shall not be of the essence of the Contract and we shall not be liable for any consequential loss caused by accident, fires, strikes, lock-outs, shortage of materials or other causes beyond the Company’s control.
  6.  Installation
    1. Where the buyer has contracted us to install the items, if we cannot install the products on the date agreed, we will contact you and will do our best to offer you the next convenient date.
    2. We cannot accept liability for any delay occurring beyond our control.
    3. If upon installation, we are unable to install the goods as a result of the buyer having failed to ensure that all necessary preliminary work has been undertaken, we shall be entitled to charge an abortive installation fee. The fee must be paid prior to reattempt of installation. We will be under no contractual obligation to reattempt installation until such time as the fee has been paid in full.
  7. Claims & disputes
    1. You must inspect your goods immediately upon receipt of your order, to ensure your complete satisfaction. If you encounter any incorrect, defective, or missing items you must notify us within 3 working days of receipt of your order.
    2. Where the buyer has contracted us to install the items, the inspection can be done upon completion of the work. A completion certificate will then be issued to ensure your complete satisfaction.
    3. Any dispute or claim arising out of or in connection with it or its subject matter or formation shall be governed by and construed in accordance with English law and the parties irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.
  8.  Damage
    1. The company cannot be held responsible for any damage to tiling, brickwork or forms of décor surrounding the windows or doors being installed. Every precaution is made to keep the damage to a minimum.
    2. The company will not be held responsible for any unforeseen defects, which arise, in the timber, brickwork etc. which may require rectification before work is carried out.
    3. The company cannot accept responsibility for any structural defects, which may occur due to age or badly constructed property or for any consequences of actions beyond its control.
    4. The company will make good only where necessary i.e. mortar on reveals, plaster work, rendering and cannot guarantee any match due to weathering.
    5. The company accepts no responsibility for customers own fitting or fitters, where any materials or components have been damaged accidentally, damaged by misuse or incorrect installation.
  9.  Guarantee
    1. The guarantee varies for different products. Please refer to the manufacturer’s guarantee.
    2. The Guarantee exclude damage or faults due to accident, misuse or neglect.
  10.  Cancellation
    1. You have the right to cancel the contract within seven working days of the date of the order confirmation in writing by letter, fax or email informing us of your decision to cancel the contract.
    2. We cannot accept cancellation or amendment to the order after the seven day cancellation period.
    3. All deposits are non-refundable.
  11. Limitation of liability
    1. We cannot be held liable for any consequential loss or delays, where our performance and obligations, set out in the terms and conditions, are affected by
      1. Act of God, explosion, flood, tempest, flood or accident.
      2. War or threat of war, sabotage, civil disturbance or requisition.
      3. Acts, restrictions, regulations, byelaws, prohibitions or restraints by Government or Local authority.
      4. Import or export regulations or embargoes.
      5. Strikes, lockouts or other industrial actions or trade disputes.
      6. Power failure or breakdown in machinery.
      7. Transport delays
      8. Damages or similar during transport
  12. Assignment and subcontracting
    1. The company may at any time assign, charge, subcontract or deal in any other manner with all or any of its rights or obligations under the order.
    2. The customer may not assign, transfer, charge, subcontract or deal in any other manner with all or any of its rights or obligations under the order without our written consent.
  13.  General
    1. We may amend or update these terms and conditions from time to time to comply with regulations and or to meet our changing business.
    2. No right or licence is granted to the buyer under any patent, trademark, registered design or other intellectual property right, except the right to use or resell the goods.